We want you to love your look.
If something isn't right with your order, we're here to help. Here's everything you need to know about returns, cancellations and refunds at Party Fun.
Simple, clear and fair.
We know ordering costumes online can sometimes involve a little guesswork. That's why we've designed our returns information to be straightforward and easy to understand.
If you've changed your mind about an online purchase, you may have a legal right to cancel within the applicable cancellation period. Faulty, damaged or incorrectly described items are also protected by your statutory consumer rights.
Returning something to Party Fun
The process should be simple. Follow these steps and we'll guide you through what happens next.
Tell us
Contact us to let us know that you'd like to cancel or return your order. Please include your order number and the items you're returning.
Prepare your item
Keep your items in suitable condition and, where applicable, include their original packaging, labels and accessories.
Send it back
Return the item using the instructions provided by our customer service team.
Receive your refund
Once your return has been received and processed, we'll arrange any refund that you're entitled to.
What you need to know
Our returns process works alongside your statutory consumer rights. The information below explains the main points.
Changed your mind?
For most goods purchased online, you can cancel within 14 days of receiving your order without giving a reason.
- Notify us within the applicable cancellation period.
- You generally then have a further 14 days to return the goods.
- Items should be returned in an appropriate condition.
Something isn't right?
If an item arrives faulty, damaged or isn't as described, please contact us as soon as possible.
- Tell us what has happened.
- Provide your order number.
- Photos may help us understand the issue.
- We'll explain the next steps.
Items that may have different return rules
Certain goods can be excluded from the usual cancellation rights where specific legal exceptions apply. This can include certain personalised or custom-made products and sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Important: Your statutory consumer rights are not affected by our returns policy.
What happens after we receive your return?
Once your return reaches us, we'll review it and process any refund you're entitled to in accordance with our policy and applicable consumer law.
Your returned item is received and checked.
We confirm the return and applicable refund.
Your refund is sent back using the applicable payment method.
Questions about returns?
Here are some of the questions customers ask most often.
For most online purchases, you have 14 days from receiving the goods to tell the retailer that you want to cancel. You then generally have another 14 days to return the goods.
Please contact us as soon as possible with your order number and details of the problem. Photographs may help us assess the issue and determine the appropriate next step.
Customers can generally handle goods as they would in a shop when deciding whether to cancel an online purchase. However, items should not be used beyond what is reasonably necessary to assess them, and specific exceptions may apply.
Once your return has been received and processed, we'll issue any refund you're entitled to. The time for funds to appear can also depend on your payment provider.
Contact us with your order number and details of the item you received. We'll help resolve the issue and explain the next steps.
Need help with a return?
Our customer service team is here to help you get things sorted so you can get back to enjoying the party.
CONTACT US