Frequently Asked Questions.
Everything you need to know about shopping Party Fun, from placing your order to payment, delivery and returns.
Ordering from Party Fun
Everything you need to know about placing and managing an order.
Add your chosen products to your basket, review your order, enter your delivery and payment details, and complete checkout.
Yes. Party Fun is an online mail-order warehouse. Orders are placed through the website and products are prepared for delivery from our warehouse.
After a successful order, confirmation details will be sent using the contact information provided at checkout.
Check your spam or junk folder first. If you still cannot find it, contact us with the details you used when placing your order.
Contact us as soon as possible. We may be able to help before your order has been processed or dispatched, but changes cannot always be guaranteed.
If you want to cancel an order, contact us as soon as possible. Online customers may also have statutory cancellation rights depending on the circumstances.
Yes. You can add multiple costumes, accessories and party products to your basket before checkout.
Please check the current ordering information at checkout or contact us if you have questions about minimum order requirements.
Discounts may be available on qualifying orders. Our general discount threshold is orders over £150. Please check the current offer or contact us for further information.
Payments & Checkout
Information about payment methods and secure checkout.
Party Fun uses Shopify's secure checkout infrastructure to process online orders and payments.
The payment methods available to you are displayed during checkout and can depend on your location and the payment setup available at the time of purchase.
A payment can be declined for several reasons. Check that your payment details are correct or try another available payment method. Your bank or payment provider may also be able to explain the decline.
Payment processing takes place during checkout according to the payment method selected.
Check your order confirmation for the item total, delivery charges, discounts and any applicable taxes. If the amount still appears incorrect, contact us.
Delivery & Tracking
Everything you need to know about receiving your order.
Yes. Party Fun delivers across the UK. The delivery options available for your order and destination are shown at checkout.
Delivery charges depend on the available delivery option, destination and order. Any applicable charge is shown before you complete checkout.
Orders are prepared for dispatch after successful payment confirmation. Processing times can vary depending on availability, order volume and seasonal demand.
Where tracking is available, tracking information will be provided after your order has been dispatched.
If your order has not arrived within the estimated delivery timeframe, contact us with your order number and we'll help check the latest available information.
Contact us as soon as possible if your delivery address is incorrect. Changes may be possible before dispatch, but cannot always be guaranteed.
Delivery arrangements can depend on the courier and service selected. Follow any delivery instructions or tracking information provided for your order.
Busy seasonal periods can increase order volumes and delivery demand. We recommend ordering early when you have a fixed event date.
Returns, Cancellations & Refunds
Clear information about cancellations, returns and refunds.
For most online purchases, UK customers have a statutory right to cancel within 14 days of receiving the goods. You generally then have a further 14 days to return them.
Contact Party Fun with your order number and details of the item you wish to return. We'll provide the relevant instructions for your return.
Contact us as soon as possible and explain the problem. Photos may help us assess the issue. Your statutory consumer rights apply to faulty or misdescribed goods.
Contact us with your order number and details of the item received. We'll help resolve the issue and explain the next steps.
For cancelled online purchases, UK rules generally require a refund within 14 days of the retailer receiving the returned goods, subject to the applicable rules.
Where statutory cancellation rights apply, the cost of standard delivery generally needs to be refunded. The additional cost of a more expensive delivery option does not generally have to be refunded.
Sale items still have the same statutory consumer rights as full-price items. Additional promotional terms may apply where clearly stated.
Certain legal exceptions can apply, including some personalised or custom-made goods and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Important: The information on this page is provided as general customer guidance. Nothing here limits or removes any statutory rights you may have under UK consumer law.
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